Conrad Los Angeles

Winners of the 2023 Outstanding Customer Service Award

Conrad Los Angeles is a luxury hotel located in the heart of Los Angeles, California. As a part of the renowned Conrad Hotels & Resorts chain, it upholds the brand's commitment to providing guests with inspired experiences, intuitive service, and a world of style.

Situated in a prime location, Conrad Los Angeles offers guests easy access to the city's vibrant cultural, shopping, and entertainment scenes. The hotel features elegantly designed rooms and suites that blend comfort and innovation, offering a luxurious stay with stunning city views.

Conrad Los Angeles is renowned for its exceptional customer service. The dedicated team goes above and beyond to ensure every guest feels valued and cared for, creating a personalized and memorable experience for each visitor. This commitment to excellence has earned the hotel numerous accolades, including the prestigious Outstanding Customer Service Award from the Global Excellence Assembly.

The hotel also boasts a range of world-class amenities, including gourmet dining options, a state-of-the-art fitness center, and versatile event spaces. Whether guests are in town for business or leisure, Conrad Los Angeles provides an unparalleled experience that exceeds expectations.

In line with the Conrad brand's commitment to local exploration, the hotel also offers a range of experiences that allow guests to immerse themselves in the local culture, making each stay at Conrad Los Angeles truly unique.

This recognition from the Global Excellence Assembly further cements Conrad Los Angeles' position as a leader in the hospitality industry, known for its unwavering commitment to outstanding customer service.

The Malcolm Baldrige Quality Framework, which highlights customer satisfaction, workforce empowerment, and increased productivity, has now come to symbolize the commitment to excellence globally.