The Global Excellence Assembly has announced His Excellency Eng. Esmaeel Hassan Esmaeel Al Blooshi, General Director at RAK Transport Authority – Government of Ras Al Khaimah, as the recipient of its coveted Executive of the Year Award for 2023. This recognition commends Eng. Al Blooshi’s significant contributions to the transport sector, characterized by marked advancements in the infrastructure, operational efficiency, and environmental sustainability of transport services in Ras Al Khaimah.
Eng. Al Blooshi has consistently demonstrated his leadership skills and forward-thinking mindset through a series of transformative milestones that have positioned RAK Transport Authority as a leading institution in transport innovation and customer-centric services.
Since his appointment as General Director in April 2019, Eng. Al Blooshi embarked on an extensive review of RAK Transport Authority's operations. Foreseeing the future needs of a dynamic transport environment, he led an initiative in collaboration with Microsoft to establish a cloud storagesystem, a move that significantly enhanced institutional operations and processes.
In a personal statement, Eng. Al Blooshi remarked, "It is our obligation as leaders to anticipate change and navigate our teams effectively through it. This award is not just a recognition of my individual efforts, but a testament to our collective resolve to make RAKTransport Authority a symbol of excellence and innovation."
Under his leadership, the Authority launched several pioneering initiatives in the region, including the introduction of electric scooters and bicycles for micro-mobility, and the inception of maritime transportation service, an innovative approach that provided residents and tourists with new commuting options.
His visionary thinking also led to the implementation of a state-of-the-art taxi service, equipped with smart meters and cameras, a move that not only enhanced the safety of the service but also significantly improved customer experience.
As a vocal advocate for environmental sustainability, Eng. Al Blooshi directed the development of the ambitious RAK Green Mobility Framework. The goal of this initiative is a complete transition of the taxifleet to hybrid vehicles by 2024 and 50% of the fleet to electric vehicles by 2027.
Under Eng. Al Blooshi's stewardship, RAK Transport Authority has seen an impressive increase in customer satisfaction rates, hitting a record 94%. The Authority's digital transformation strategy was so successful that it was featured as a case study on Microsoft's official website, cementing its place as a model for digital innovation.
Eng. Esmaeel Al Blooshi's leadership has not only changed the face of transportation in Ras Al Khaimah but also fostered a workplace culture that encourages growth, innovation, and job satisfaction.
Under his tenure, RAK Transport Authority has seen anotable improvement in employee satisfaction, which rose from 34% in 2019 to an impressive 94% in 2022. Eng. Al Blooshi's commitment to creating a work environment that emphasizes employee development and empowerment has been instrumental in this remarkable increase.
The Executive of the Year Award 2023 by the Global Excellence Assembly is a resounding affirmation of Eng. Al Blooshi's unwavering dedication to excellence, innovation, and public service, setting a precedent for future leaders in the sector.
Eng. Esmaeel Hassan Esmaeel Al Blooshi, a civil engineering graduate, is the General Director at RAK Transport Authority – Government of Ras Al Khaimah. His visionary leadership, technical acumen, and commitment to public service have been instrumental in transforming the transport sector in the Emirate. An active advocate for sustainability and technological innovation, Eng. Al Blooshi’s strategic foresight has paved the way for groundbreaking initiatives in micro-mobility, maritime transportation, and digital transformations.
The Global Excellence Assembly (GEA) Awards Program is an esteemed platform thatrecognizes and celebrates excellence across various sectors. Open toindividuals, companies, government agencies, and healthcare organizations,these awards serve as a benchmark for those who align with the GEA Criteria andare keen to measure their performance against the GEA excellence standards.
Global Excellence Assembly Awards
Shape your success
The Global Excellence Assembly Awards are open to individuals, companies, government agencies, and healthcare organizations that believe the Baldrige Criteria align with their management philosophy, business scope and type, and management environment, and want to benchmark their performance.